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F.A.Q

*IMPORTANT*
If you go from one store to another, for example from the International Store to the Japanese store, please, make sure you clear your cart before making any other transaction. We will only ship items that are contained in the store you are making the transaction from.

SECTIONS
-Can I get a tracking number?
-How can I contact someone at The Fabrik?
-When will my order be shipped?
-What if I haven’t received my order yet?
-How to Pay?
-Do I need to pay taxes?
-Shipping Methods
-A Note To International Customers
-How to Change Your Order
-Returns and Exchanges

Can I get a tracking number?
Unfortunately no. Acquiring a tracking number in Canada costs way too much money. If you absolutely want a tracking number, send us an email inquiring one at the following address: admin@yfestore.com

How can I contact someone at The Fabrik?
If your question wasn’t answered through the FAQ’s, feel free to send an email to admin@yfestore.com

When will my order be shipped?
All orders are shipped within 7 business days.

What if I haven’t received my order yet?
If you haven’t received your items and it’s been longer than what is indicated, send an email to admin@yfestore.com and we will be sure to sort this out for you.

How to Pay?
Fabrik Store accepts PayPal in addition to the following credit cards: American Express, MasterCard, Visa, Discover, Diners Club, and JCB.

Do I need to pay Taxes?
The cost of shipping is determined by a shipping calculator that is built into the site. The cost is based on the total weight of all the items being purchased and the current postal rates of the Canadian Postal Services. The total will be given to you after you enter your billing info, but before you make the final confirmation of your purchase, so that you have a chance to review it. Any other import taxes and fees that are imposed on international orders are completely dependent on the country that you are ordering from. If you are ordering from outside Canada, the best way to find out if you will be charged any import fees is to contact your local postal service.

Shipping Methods
All shipments are sent by Canada Post Service and usually take up to 21 business days to arrive.  International shipments may be held by your local Customs Authority for an additional 10 to 14 days depending upon the customs laws in your country. Therefore, it is best to allow 4 to 12 weeks for delivery.

A Note To International Customers
If you order products for delivery to a shipping address outside Canada, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.

How to Change Your Order
Fabrik Store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to admin@yfestore.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.  If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. In either case, absolutely no COD returns will be accepted.

Return/Exchange Instructions
Please provide us with the following information:
-Your mailing address
-Your phone number
-Order confirmation number
-What you are returning and why
-How you would like us to handle your return or exchange

Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

FABRIK
1100 Jogues
Drummondville, Québec
J2B 4X9
CANADA

Once your return has been received by us, we will credit your credit card accordingly.